Phone numbers
Two kinds of number appear in requests: the customer's, and yours.
The customer's number
Always include the country code. +919876543210, 919876543210 and +91 98765 43210 are all fine; spaces, dashes and brackets are ignored.
A number without a country code, such as 9876543210, is not guessed at. It is sent as written and will not reach anyone, because guessing the country wrong would deliver your message to a stranger.
Responses give numbers as digits only, without the plus: 919876543210. Store them that way if you want to match them later.
Your sending number
If your workspace has more than one WhatsApp number, choose which sends with from. You can pass any of:
- the number itself, such as
+15550001111 - its Meta
phone_number_id - its Wamafy id, as returned in
fromby a send
Leave from out to use your default number. A template can only be sent from a number in the WhatsApp Business Account that owns the template; numbers in the same account share templates.